Wall Street Wonderland

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Friday, February 23, 2007

'I'm sorry, I can't hire you Dave...' Google's job robot weeds out puny earthlings

The Church of Our Lady of the Perpetual Algorithm, Google, is employing a robot to select the faithful. According to the New York Times, an algorithm scans job applications and ranks candidates on a score from 0 to 100. From next month, it will be used to screen all applications.

The Times quotes Google's "Vice President of People Operations" (as opposed to Machine Operations) , who explains - "With traditional hiring methods, we were worried we will overlook some of the best candidates."

That's one way of putting it. Because the demand for jobs at Google outstrips the supply of vacancies, it's more accurate to say that the robot is simply accelerating the rejection process.

Google is famous for its faith in reductionist, functional solutions. It even likes to suggest that such algorithms emerge spontaneously, full of natural goodness - and without apparent intervention by imperfect humans. Answering accusations of bias in Google News, the manager responsible for the service is on the record as explaining -

"The truth is, Google News doesn't have a point of view...It's a computer, and computers do not understand these topics the way humans do and can't be systematically biased in any direction."

However, as we discovered when we interviewed the creator of an "Artificial Intelligence Chat-bot", programmers who develop algorithms tend to encode their own shortcomings into the systems they create. And the Times confirms that the job-bot's selection criteria is based on surveys from existing staff. One of the indicators is ominously called "organizational citizenship". Square pegs in these round holes? Fahgeddaboudit!

In Douglas Coupland's Microserfs, the company's monoculture is enforced by obedience to the cult of personality - top down. By contrast, Google appears to be developing its monoculture from the bottom-up. But it's still a monoculture - and one only likely to be reinforced by algorithmic rejection of "unsuitable" candidates.

Next on the to do list: how can an algorithmically-minded corporation avoid missing problems that can't be solved algorithmically? Pray to Our Lady to intercede for them, what else?

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